Revcord ReVI: AI-Powered QA for PSAPs

Public Safety Answering Points (PSAPs) face the critical challenge of ensuring every call is handled with precision, empathy, and compliance. Quality Assurance (QA) is essential—but traditional QA processes can be time-consuming and inconsistent. That’s where Revcord ReVI steps in.

AI-Powered QA for Smarter Oversight

Revcord ReVI leverages advanced AI technology to automate and enhance QA for PSAPs. Instead of manually reviewing calls, ReVI’s intelligent algorithms analyze interactions for accuracy, tone, and adherence to protocols. This means faster insights, reduced workload, and improved performance across your team.

Preloaded APCO/NENA-Compliant Templates

Getting started is simple. ReVI comes preloaded with APCO and NENA-compliant QA templates, ensuring your evaluations align with industry standards right out of the box. These templates provide a strong foundation for consistent, reliable QA across all emergency communications.

Custom QA Templates for Your Needs

Every PSAP operates differently, and QA standards can vary. With Revcord ReVI, you’re not locked into a one-size-fits-all approach. You can create custom QA forms tailored to your agency’s unique requirements—whether it’s compliance checks, customer service metrics, or operational benchmarks.

Benefits of Custom QA Forms:

• Flexibility: Adapt QA to your local policies and procedures.
• Precision: Focus on the metrics that matter most to your agency.
• Continuous Improvement: Use custom forms to track trends and coach staff effectively.

Want to see just how easy it is to customize QA for your PSAP? This short demo walks you through creating a custom QA form in Revcord ReVI—from selecting evaluation criteria to building templates that match your agency’s unique standards.

Revcord ReVI's AI-Powered QA Benefits at a Glance

• Save Time: Automate repetitive QA tasks and free up supervisors for coaching.
• Improve Accuracy: AI-driven insights reduce human error and bias.
• Enhance Training: Use QA data to identify trends and strengthen team performance.

Ready to Elevate Your QA Process?

Revcord ReVI isn’t just a tool—it’s a smarter way to manage quality assurance in emergency communications. Contact us today to schedule a personalized demo and discover how ReVI can transform your PSAP operations.