Verint Speech Analytics & AQM Automated QA

Empowering Public Safety with Verint Speech Analytics & AQM Automated QA

Smarter Insights. Faster Response. Safer Communities.

At BusComm, we understand the critical role that Public Safety Answering Points (PSAPs) and emergency communication centers play in protecting lives. That’s why we’re proud to offer Verint Speech Analytics and AQM Automated Quality Assurance (QA)—cutting-edge solutions designed to enhance operational efficiency, ensure compliance, and elevate the quality of emergency response.

Contact us today to schedule a no-obligation discovery call or demo.

Verint Speech Analytics:

Turn Every Call into Actionable Intelligence

Verint Speech Analytics automatically analyzes 100% of recorded calls to uncover trends, identify training opportunities, and detect potential issues in real time. For PSAPs and public safety agencies, this means:

Improved Situational Awareness: Detect keywords and patterns that signal high-risk incidents or procedural gaps.
Enhanced Training & Coaching: Identify areas where call takers need support or improvement.
Compliance Monitoring: Ensure adherence to protocols and standards with automated call reviews.
Data-Driven Decision Making: Use insights to optimize staffing, workflows, and resource allocation.

AQM Automated QA:

Quality Assurance Without the Manual Work

Verint’s Automated Quality Management (AQM) transforms how PSAPs manage performance and compliance. By automating the QA process, agencies can:

Score 100% of Calls Automatically: No more sampling—get a complete picture of performance.
Ensure Consistency & Fairness: Standardized evaluations reduce bias and improve transparency.
Accelerate Feedback Loops: Deliver timely coaching and recognition to staff.
Free Up Supervisors: Let your leadership focus on strategic priorities, not paperwork.

Why BusComm?

As a trusted partner to public safety agencies nationwide, BusComm brings deep expertise in emergency communications and a commitment to service excellence. We help you implement Verint solutions seamlessly, train your teams, and ensure long-term success.

Ready to Elevate Your PSAP’s Performance?

Let BusComm show you how Verint Speech Analytics and AQM Automated QA can transform your operations. Contact us today for a demo or consultation.