ReVI Voice Logging Assistant (VLA) for
a Complete AI-Powered Logging System:
Transforming Public Safety Operations with ReVI
ReVI (Revcord Voice Intelligence) is an advanced AI-powered solution engineered to enhance 911 call handling, quality assurance, and dispatch support. Built on a secure, closed proprietary model, ReVI offers a groundbreaking approach by analyzing every call, ensuring comprehensive coverage, data security, and precise, standards-driven evaluations.
Contact us today to learn more and to request a demo.
Key Features & Benefits
Closed Model for Unmatched Security and Compliance: ReVI’s closed proprietary model keeps all data processing internal, ensuring full compliance with NENA, APCO, CJIS, PCI, and HIPAA standards. This model protects sensitive PSAP information from third-party exposure, ensuring data remains under complete PSAP control.
All-Call Evaluation: ReVI is the only solution that evaluates every call, not just a random subset. This complete dataset ensures consistent quality, uncovers performance patterns, and highlights training needs that sampling might miss.
Flexible Question-Based Model: Unlike traditional template-based systems, ReVI selects relevant questions for each call based on real-time content, sentiment, and context. This approach allows ReVI to evaluate a wide range of scenarios, capturing essential details across all types of incidents.
Comprehensive QA with All-Call Evaluation: ReVI evaluates 100% of calls at a flat fee. Its question-based QA model dynamically selects relevant questions based on context, keywords, and sentiment, ensuring thorough, unbiased evaluations that surpass static templates. This approach delivers comprehensive insights into performance, compliance, and training needs.
Advanced Search, FOIA, Case Management, and Redaction: ReVI meets the primary needs of a logger by combining advanced search functionality with automated FOIA and case management tools. Its in-house dataset of over 250 million recorded 911 events, indexed by incident type, location, category, and sentiment, enables users to locate specific calls or segments rapidly, making it invaluable for case-building and incident reviews. ReVI also simplifies FOIA requests and case management by retrieving, redacting, and compiling
relevant audio, transcripts, and records into organized views. Automated redaction tools meet CJIS, PCI, and HIPAA standards, ensuring only authorized personnel can access sensitive information. This streamlined system offers fast, secure access to incident data.
Detailed Reporting and Actionable Insights: ReVI’s reporting tools generate detailed reports based on data from 100% of calls. Smart QA Reports identify high-compliance areas, track trends, and pinpoint improvement opportunities. These comprehensive, actionable reports help PSAP supervisors enhance training and operational efficiency, maintaining protocol adherence.
Paradigm Shift: Before & After ReVI Implementation
Task
Before ReVI
After ReVI
Audio Retrieval
Manually search through extensive call records, often taking hours
AI-driven search locates specific calls or segments within seconds using keywords/phrases
Listening to Calls
Listen to entire recordings to identify pertinent information
Access accurate transcriptions,
eliminating the need to listen to full recordings
Transcription
Manually transcribe relevant segments
Automatically generated transcripts ensure high accuracy and speed
Quality Assurance (QA)
Conduct QA reviews manually by
listening to calls and completing forms
AI evaluates calls against standards, selecting appropriate questions for unbiased assessments
Redaction
Manually review and redact sensitive information
Automated redaction of information, including credit card and health data (HIPAA-compliant)
Reporting
Compile findings into reports manually
Automated reporting generates clear, actionable summaries, streamlining decision-making
Call Summaries
Not available; manual effort required for detailed review
Automatically generate summaries for extended calls, facilitating faster evaluations
Why Choose ReVI?
ReVI's closed model, comprehensive QA, advanced search and case management, automated redaction, and in-depth reporting make it an essential, secure solution for PSAPs. By analyzing every call and generating detailed, actionable reports, ReVI empowers PSAPs to improve dispatcher performance, compliance, and operational efficiency, setting a new standard for public safety technology.
ReVI – The Future of Secure, Effective, and Insightful Public Safety Logging