Every Public Safety Answering Point (PSAP) has unique quality assurance needs—and now there's a smarter, faster way to meet them. Critical Insights AI, powered by Eventide, delivers a fully customizable QA Assistant that automates call evaluations, reduces administrative burden, and helps your team stay compliant with NENA/APCO standards. Automate QA. Cut Review Time in Half. Manual QA reviews are time-consuming. Critical Insights AI changes that. This AI-powered platform evaluates 911 c …

Artificial Intelligence (AI) is transforming industries, and public safety is no exception. One of the most impactful innovations is AI-powered audio transcription, which is streamlining how agencies manage and analyze critical communications. Eventide Communications is at the forefront of this shift, offering advanced transcription capabilities through its Speech Factor AI add-on for the NexLog DX-Series recorders. What Is AI Audio Transcription? AI transcription uses machine learning to conv …

Effective training is essential for 911 dispatchers, and Eventide Communications has developed a tool that makes it easier to prepare for a wide range of emergency scenarios. The Critical Insights AI Training Simulator is designed to help Public Safety Answering Points (PSAPs) provide consistent, realistic training experiences using AI-powered simulations. How Does the Simulator Work? The simulator creates lifelike emergency call scenarios where trainees interact with a virtual caller. These AI …