Revcord ReVI: AI Search for Faster ECC & PSAP Access

Emergency Communication Centers (ECCs) and Public Safety Answering Points (PSAPs) handle thousands of calls daily, each carrying critical information that must be accessible quickly and accurately. In high-pressure environments, time is everything—and that’s where Revcord ReVI’s AI-powered search capabilities make a game-changing difference.

The Challenge
Traditional call logging systems often rely on manual tagging or keyword searches, which can be time-consuming and prone to human error. When seconds matter, searching through hours of audio or multimedia recordings for a single detail can delay investigations, reporting, and compliance tasks.

The Solution: Revcord ReVI AI-Powered Search
Revcord ReVI leverages advanced speech-to-text transcription and natural language processing (NLP) to make searching effortless. Here’s how it works:

• Automatic Transcription: Every recorded call is transcribed into searchable text, eliminating the need to listen through entire recordings.
• Contextual Search: Instead of relying on exact keywords, ReVI understands context. For example, searching “vehicle accident near Main Street” will surface relevant calls—even if the caller said “car crash by Main.”
• Multimedia Integration: ReVI doesn’t stop at audio. It indexes associated video, text messages, and other multimedia, giving ECCs and PSAPs a complete picture in seconds.
• Smart Filters: Narrow results by date, time, caller ID, or incident type for faster retrieval.

Why It Matters for ECCs and PSAPs

• Faster Incident Review: Supervisors can quickly locate calls for QA, training, or legal compliance.
• Improved Investigations: Detectives and analysts gain immediate access to critical evidence without delays.
• Enhanced Compliance: Meet retention and reporting requirements effortlessly with accurate, AI-driven indexing.
• Operational Efficiency: Reduce workload for staff and free up time for mission-critical tasks.

Real-World Impact
Imagine a major traffic accident involving multiple agencies. Instead of manually searching through dozens of calls, ReVI’s AI-powered search retrieves every relevant interaction in seconds, helping teams coordinate faster and respond better.

The Future of Public Safety Logging
Revcord ReVI isn’t just a tool—it’s a force multiplier for ECCs and PSAPs. By combining AI intelligence with intuitive design, it ensures that vital information is always at your fingertips when you need it most.

Ready to Experience the Power of AI-Driven Search?
Contact us today to learn how Revcord ReVI can transform your operations.