Robotic Process Automation
Increase Productivity & Compliance With Easy-To-Use Robotic Process Automation Software
What is Robotic Process Automation?
Every day, many organizations execute thousands of time-consuming tasks and business processes that follow rules-based logic and don’t require employee judgment or decisions. Automating these tasks, such as cutting and pasting data or populating forms, can save time and money, reduce errors, and increase employee and customer satisfaction.
Robotic Process Automation provides software robots that can completely replace the need to manually process specific tasks or entire multi-step processes. These robots can execute tasks consistently 24/7, 365 days a year, without the need for lunches or breaks.
With Robotic Process Automation, you can:
- Increase productivity: Perform rules-based tasks faster around the clock, freeing employees to handle more demanding tasks that require judgment calls, problem-solving, and/or creative thinking.
- Boost quality: Reduce errors by automating tedious tasks such as data entry.
- Reduce operational costs: Decrease in-house and outsourced workforce expenses.
- Improve compliance: Facilitate greater adherence to regulatory or other requirements by automating processes to align with them.
- Enhance security: Enable sensitive tasks and information to be processed by robots, rather than employees.
The three types of Robotic Process Automation & how they can work for your healthcare or contact center organization
Robotic Process Automation is a ‘software robot’ that interacts with applications and systems like a human employee would. Robot Process Automation is not artificial intelligence or machine learning. It can be unattended, attended, or hybrid.
- Unattended Automation: Common in back-offices and shared services. Robots are scripted to perform repetitive, rules-based tasks and run on virtual desktops without human involvement.
- Attended Automation: A good fit for contact centers. Robots live on the employee desktop and guide employees through processes, speeding up onboarding and increasing processing compliance.
- Hybrid Automation: A good fit for contact centers as well as complex back offices. Attended robots help employees and automatically send some tasks to the unattended robots (i.e., data lookups, form population, completion, etc.).
The benefits of Robotic Process Automation are endless
Insurance
Multi-line insurers have automated the gathering of police reports, vendor invoices, and adjuster information, greatly improving claim adjudication and reducing improper payment by more than 20%.
Healthcare
EMR systems improve patient outcomes, remove errors and ease electronic payments, but the exception processes continue to expand and require significant human intervention. By utilizing Robotic Process Automation, healthcare facilities can reduce patient misidentification and payer validation, thus reducing write-offs and cutting down the backlog of claims from 45 days to 3 days.
Financial Services
Regulatory impacts continue to erode margins, and fully digital competitors are quickly gaining market shares across multiple sectors. Adoption of Robotic Process Automation at a leading multi-state bank reduced their customer care call length by 15% while increasing net promoter scores and first contact resolution. Teller automation increased suggestive sales in-branch by 10%.
Travel & Hospitality
Protecting the brand and creating superior customer experiences require visibility and understanding of many disparate platforms. Front offices and contact centers can easily fall behind. A leading hotelier enhanced customer experience at reservation and during stay by providing staff with a more complete 360-degree view of guests, with suggestions for a more memorable stay through Robotic Process Automation.
Telecommunications
Rapid changes in networks, devices, and content offerings combined with increasing regulatory oversight can reduce operational agility, creating demand for ever-increasing specialists and operational costs. Robotic Process Automation helped a major wireless provider gain $25M hard annual cost savings in 7 months with targeted operational automation for finance, care, and net ops.