Verint's - Audiolog Interaction Quality (AIQ)

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A Solution for Contact Centers Audiolog Interaction Quality is an easy-to-use software solution that provides a range of capabilities to enhance performance and productivity in contact centers. Its intuitive, browser-based interface places call selection, playback, evaluation, and scoring functions within easy reach, enabling supervisors to retrieve and play back recordings and screens and evaluate agent performance right from the desktop. With Audiolog Interaction Quality, evaluation forms can be quickly and easily designed to address specific products and programs. Supervisors can view performance details, summaries, and trends in an array of standard and customizable reports. And they can use this intelligence to identify agent skill gaps and provide targeted coaching, pinpoint and address process inefficiencies, and understand how to deliver a superior customer experience that builds customer loyalty and boosts customer value.