CallMiner: Eureka! Essentials

Please Contact Me
about CallMiner!

Eureka Essentials brings the power of speech analytics to small and medium sized single site contact centers. Eureka Essentials allows you to accurately search up to 1,000 hours per day of recorded audio, analyze acoustics, and categorize calls, all through easy to use web based applications. Out of the box capabilities allow you to get up and running quickly without lengthy services engagements. And like all our solutions, Eureka Essentials does not require significant infrastructure investments starting with a single server solution.

Advantages

Lowest Total Cost of Use

  • Usable actionable data without significant infrastructure investment – starting from single server solutions to processing up to 1,000 hours of recorded conversations per day
  • Efficient data scaling allowing for analytics beyond the life of the call (typical configurations support 90 days worth of call search and 13 months worth of call data)

Fast Results

  • Out of the box capabilities deliver immediate value without lengthy services engagements
  • Benefit from libraries of existing vertically targeted categories
  • Process calls in near real-time

Precise Search

  • Understanding context provides precise results and reduces false positives

Accurate Categorization and Statistics

  • More accurate than counting search hits
  • Categories defined by multiple weighted criteria and advanced language logic
  • Maximizes hits while reducing false positives
  • Accuracy in categorization achieved despite reality of imperfections in speech recognition
  • Automated categorization more accurate and consistent compared to manual approaches
  • Benefit from libraries of existing vertically targeted categories

Ad hoc Free Form Analysis

  • Visual analysis tools and access to all captured data dimensions and measures allow
    for detailed ad hoc analysis for digging beyond canned reports

Discover the Unknown

  • Mining all the words and acoustic data allows you to discover trends and events without a predisposed notion of what to look for

Open and Compatible

  • Integrates seamlessly into existing recording systems
  • Calls are converted to data and stored in non-proprietary formats