CallMiner

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about CallMiner!

Organizations choose to implement CallMiner Eureka speech analytics for our ability to:

Analyze 100% of Every Customer Conversation

CallMiner is the only speech analytics provider that mines 100% of every conversation. It is not feasible or reasonable to listen to 100% of customer conversations and making decisions on a small sample of calls is risky. CallMiner automates the process of listening to 100% of conversations, ensuring organizations are able to listen to the voice of every customer.

Scale the Enterprise

Enterprise customers require a disciplined business approach, and everyone is different. CallMiner has some of the largest organizations in the world as its customers because we have he know-how to address their special needs. CallMiner is the only speech analytics provider that scales the enterprise with the lowest total cost of use and maximum benefit. CallMiner’s unique architecture allows our customers to expand the solution to any Line of Business, site or business unit without huge costs.

Generate Business Intelligence

We know why customers are calling, what they are talking about, what their experience is like, etc. All call data is layered providing executives with performance dashboards and multilevel, cross sectional analysis. CallMiner delivers customer intelligence directly to executives’ desks, empowering them with “right now” business stats. Executives are able to hear consumers whispering about new and expanded markets and react to these shifts "ahead of the curve," realizing faster sales growth, reduced risk, greater efficiency and higher customer retention.

Be Platform Independent

CallMiner can be used by any organization that records customer calls on any platform. So regardless of what type or kind of recorder you have, we have the ability to integrate seamlessly.

Because You Don’t Know What You Don’t Know

CallMiner Eureka offers an unlimited, unrestricted and open probe of every customer conversation. Unlike phonetic-based search applications where you must write a query to get an answer, Eureka automatically provides you with an answer.