2008 Customer Survey Results

How satisfied are you with your experience with BusComm?
Response Total
% Total
Very Dis-satisfied
0
0%
Moderately Dis-satisfied
0
0%
Neutral
0
0%
Moderately Satisfied
4
13%
Very Satisfied
28
88%
Total Respondents
36
(skipped this question)
4
How satisfied are you with your BusComm Product?
Response Total
% Total
Very Dis-satisfied
0
0%
Moderately Dis-satisfied
0
0%
Neutral
1
3%
Moderately Satisfied
11
33%
Very Satisfied
21
64%
Total Respondents
36
(skipped this question)
3
How would you rate the knowledge of the BusComm technicians?
Response Total
% Total
Very Dis-satisfied
0
0%
Moderately Dis-satisfied
0
0%
Neutral
1
3%
Moderately Satisfied
16
44%
Very Satisfied
19
53%
Total Respondents
36
(skipped this question)
0
How would you rate the training you received?
Response Total
% Total
Very Dis-satisfied
0
0.00
Moderately Dis-satisfied
1
3%
Neutral
5
15%
Moderately Satisfied
12
36%
Very Satisfied
15
45%
Total Respondents
33
(skipped this question)
3
 
BusComm technicians are curteous and professional?
Response Total
% Total
Very Dis-satisfied
0
0%
Moderately Dis-satisfied
0
0%
Neutral
0
0%
Moderately Satisfied
2
6%
Very Satisfied
33
94%
Total Respondents
35
(skipped this question)
1
Did the project manager keep you informed throughout the process?
Response Total
% Total
Very Dis-satisfied
0
0%
Moderately Dis-satisfied
0
0%
Neutral
2
6%
Moderately Satisfied
6
17%
Very Satisfied
27
77%
Total Respondents
35
(skipped this question)
1
Your service tickets are responded to in a timely manner?
Response Total
% Total
Very Dis-satisfied
0
0%
Moderately Dis-satisfied
0
0%
Neutral
3
9%
Moderately Satisfied
2
6%
Very Satisfied
30
86%
Total Respondents
35
(skipped this question)
1