2008 Customer Survey Results
 |
| How satisfied are you with your experience with BusComm? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0% |
| Moderately Dis-satisfied |
0 |
|
0% |
| Neutral |
0 |
|
0% |
| Moderately Satisfied |
4 |
|
13% |
| Very Satisfied |
28 |
|
88% |
|
|
|
|
| Total Respondents |
36 |
|
|
| (skipped this question) |
4 |
|
|
|
 |
| How satisfied are you with your BusComm Product? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0% |
| Moderately Dis-satisfied |
0 |
|
0% |
| Neutral |
1 |
|
3% |
| Moderately Satisfied |
11 |
|
33% |
| Very Satisfied |
21 |
|
64% |
|
|
|
|
| Total Respondents |
36 |
|
|
| (skipped this question) |
3 |
|
|
|
 |
| How would you rate the knowledge of the BusComm technicians? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0% |
| Moderately Dis-satisfied |
0 |
|
0% |
| Neutral |
1 |
|
3% |
| Moderately Satisfied |
16 |
|
44% |
| Very Satisfied |
19 |
|
53% |
|
|
|
|
| Total Respondents |
36 |
|
|
| (skipped this question) |
0 |
|
|
|
 |
| How would you rate the training you received? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0.00 |
| Moderately Dis-satisfied |
1 |
|
3% |
| Neutral |
5 |
|
15% |
| Moderately Satisfied |
12 |
|
36% |
| Very Satisfied |
15 |
|
45% |
|
|
|
|
| Total Respondents |
33 |
|
|
| (skipped this question) |
3 |
|
|
|
 |
| BusComm technicians are curteous and professional? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0% |
| Moderately Dis-satisfied |
0 |
|
0% |
| Neutral |
0 |
|
0% |
| Moderately Satisfied |
2 |
|
6% |
| Very Satisfied |
33 |
|
94% |
|
|
|
|
| Total Respondents |
35 |
|
|
| (skipped this question) |
1 |
|
|
|
 |
| Did the project manager keep you informed throughout the process? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0% |
| Moderately Dis-satisfied |
0 |
|
0% |
| Neutral |
2 |
|
6% |
| Moderately Satisfied |
6 |
|
17% |
| Very Satisfied |
27 |
|
77% |
|
|
|
|
| Total Respondents |
35 |
|
|
| (skipped this question) |
1 |
|
|
|
 |
| Your service tickets are responded to in a timely manner? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0% |
| Moderately Dis-satisfied |
0 |
|
0% |
| Neutral |
3 |
|
9% |
| Moderately Satisfied |
2 |
|
6% |
| Very Satisfied |
30 |
|
86% |
|
|
|
|
| Total Respondents |
35 |
|
|
| (skipped this question) |
1 |
|
|
|
|
