2007 Customer Survey Results
 |
| How satisfied are you with your experience with BusComm? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0.00 |
| Moderately Dis-satisfied |
3 |
|
6.98 |
| Neutral |
1 |
|
2.33 |
| Moderately Satisfied |
4 |
|
9.30 |
| Very Satisfied |
35 |
|
81.40 |
|
|
|
|
| Total Respondents |
43 |
|
|
| (skipped this question) |
0 |
|
|
|
 |
| How satisfied are you with your BusComm Product? |
|
Response Total |
% Total |
| Very Dis-satisfied |
1 |
|
2.33 |
| Moderately Dis-satisfied |
2 |
|
4.65 |
| Neutral |
1 |
|
2.33 |
| Moderately Satisfied |
9 |
|
20.93 |
| Very Satisfied |
30 |
|
69.77 |
|
|
|
|
| Total Respondents |
43 |
|
|
| (skipped this question) |
0 |
|
|
|
 |
| How would you rate the knowledge of the BusComm technicians? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0.00 |
| Moderately Dis-satisfied |
0 |
|
0.00 |
| Neutral |
2 |
|
4.65 |
| Moderately Satisfied |
21 |
|
48.84 |
| Very Satisfied |
20 |
|
46.51 |
|
|
|
|
| Total Respondents |
43 |
|
|
| (skipped this question) |
0 |
|
|
|
 |
| How would you rate the training you recieved? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0.00 |
| Moderately Dis-satisfied |
1 |
|
2.33 |
| Neutral |
8 |
|
18.60 |
| Moderately Satisfied |
16 |
|
37.21 |
| Very Satisfied |
18 |
|
41.86 |
|
|
|
|
| Total Respondents |
43 |
|
|
| (skipped this question) |
0 |
|
|
|
 |
| BusComm technicians are curteous and professional? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0.00 |
| Moderately Dis-satisfied |
0 |
|
0.00 |
| Neutral |
0 |
|
0.00 |
| Moderately Satisfied |
8 |
|
18.60 |
| Very Satisfied |
35 |
|
81.40 |
|
|
|
|
| Total Respondents |
43 |
|
|
| (skipped this question) |
0 |
|
|
|
 |
| Did the project manager keep you informed throughout the process from the pre-install to the go-live? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0.00 |
| Moderately Dis-satisfied |
0 |
|
0.00 |
| Neutral |
2 |
|
4.88 |
| Moderately Satisfied |
8 |
|
19.51 |
| Very Satisfied |
31 |
|
75.61 |
|
|
|
|
| Total Respondents |
41 |
|
|
| (skipped this question) |
0 |
|
|
|
 |
| Your service tickets are responded to in a timely manner? |
|
Response Total |
% Total |
| Very Dis-satisfied |
0 |
|
0.00 |
| Moderately Dis-satisfied |
0 |
|
0.00 |
| Neutral |
4 |
|
10.81 |
| Moderately Satisfied |
11 |
|
29.73 |
| Very Satisfied |
22 |
|
59.46 |
|
|
|
|
| Total Respondents |
37 |
|
|
| (skipped this question) |
0 |
|
|
|
|
